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Customer Testimonials to
Factory Appliance Service
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"Professional, Honest, and Cost-Effective Service."
"We decided to have Jaime do the repair. He’s saving us quite a bit of money even with us paying the trip fee for Uptown. We’ll definitely continue to use Jaime if this goes as planned. Thanks for the referral — you don’t need to quote the replacement now. Have a nice weekend."
— Jim Kendra
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"Always Delivers on Promises"
"Thanks Jaime for always delivering on your promises and for overseeing the install of my dishwasher. Much appreciated."
— Claudia Tufts
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"Reasonable price"
"Showed positive attitude, skills efficiency and ability to diagnose and explain the issue and repair process clearly; demonstrated respect for my home, cleanliness, above all available for follow up, questions and support. Most definitely A 5 STARS TO FACTORY APPLIANCE ***** EMPLOYEES."
— Nelson M Ulloa
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"Factory Appliance Services are the top Appliance Repair Services"
"If you are in need of an expert repair to any household appliances.
Jaime has been servicing my appliances since I’ve been in my house. My SubZero refrigerator ice maker has given my nothing but headaches since I bought it 28 years ago. Jaime always comes in the save the day when something goes wrong."
— Allison SMITH
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"Great work and fair pricing!"
"I’ve had to have my dryer and my refrigerator repaired in the last few months and Factory Appliance Service has been great. Transparent. Courteous. Quality work! Jaime & Isaac are awesome and I will continue to use and recommend them!"
— Jessica Jarrett
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"Excellent Service!"
"Our sales rep, John and our service/ installation rep Jayden have both been a pleasure to work with. Jayden was efficient with the install, knowledgeable and very helpful with any questions that I had. Highly recommend based on my experience."
— Ezee Fiber
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"Factory Appliance Service is the best to deal with!"
" Jaime and Factory Appliance Service is the best to deal with! Fast service, great communication with the owner, and a truly personal experience!."
— Carolyn Anderson
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"Extremely knowledgeable, helpful & efficient!!"
"Solved AND fixed 2 problems that other workers could not!! I will definitely call them first next time!!."
— Sherrr Davisss
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"Completely friendly and professional!"
"First time I have used this company. Max came to fix my washing machine. He was great at alerting me when he would arrive was on time and completely friendly and professional. Thanks for great service! Will recommend you to friends!"
— Barbara Short
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"Highly Recommend!!"
"I was referred to this service by my contractor. I highly recommend because they were able to identify my problem quickly and accurately and then took the action required to fix it. They went over and above to resolve my problem even when time ran late at the end of the day. Grateful.."
— Maggie Umsted
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"I had an incredible service experience from Max!"
"He kept me updated by text about his arrival, and then arrived punctually. MAX evaluated the PO (power out) situation on my fridge and did several checks. MAX had my KitchenAid working again in a very short time. Throughout the visit MAX explained what had happened during a recent power outage and also explained how to handle this situation in the future. I felt so much better. I definitely would recommend MAX as an incredible professional."
— Michael Hendrick
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"Excellent! Knowledgeable! Professional!"
"Exceeded all expectations would definitely recommend them and will use them again in the future""
— Angela
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"Very pleased!"
"Professional services to fix an old Thermodore fridge! Very pleased!"
— David Chan
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"Honest and ethical!!"
"I had self-diagnosed a problem with our Hoshizaki ice machine as a broken drain pump. I called Factory Appliance Services so they could come out and repair or replace the pump. When the technician, Austin, showed up he found that the leaking was actually caused by a loose hose clamp and had nothing to do with the pump - it was in good shape. He quickly fixed the hose clamp, put the ice machine back under the counter, and started it up so that it would begin producing ice again. There are a lot of companies out there who would have milked this simple repair for everything they could get but we've found that the folks at Factory Appliance Service are honest and ethical. That's why they get my business and why you should consider using them for your appliance purchases, repair, and preventive maintenance."
— Ben Askew
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"Very Responsive and easy to interact with!"
"Jaime and Austin are very responsive and easy to interact with. Will continue to use and recommend them whenever I can!"
— Ryan Laskowski
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"They we're great!!!"
"Max and Jamie we're great. We had a difficult issue to diagnose and fix, but they stuck with it and after a few trips, solved the issue. Thanks for your patience and persistence."
— Daniel Pesis
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"Very Knowledgeable and willing to take time to explain!"
"Jaime Sanchez helped us troubleshoot a wine room refrigeration system that was incorrectly installed and not working. He was very knowledge, willing to take the time to explain the issue, and took initiative to talk to equipment manufacturer engineers to verify installation as a belt and suspenders approach to quality after he repaired the system. Even more so he was very responsive to messages, usually within minutes, and communicated openly about status (good or bad news) and always showed up when he said he would. His support team, primarily Austin, also very helpful and respectful. We will continue to utilize his services and strongly recommend him to others."
— Drew Crow
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"Best Experience I've ever had with an appliance company."
— William Glauser
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"Jaime is THE MAN!"
"Great service, knowledgeable & affordable"
— Gary Stankowski
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"I highly recommend them!"
".. as Jesse Sanchez was immediately responsive to me when he didn’t even know us. I was given his name to repair our Speed Queen washing machine that was leaking water. Very unsettling however Jesse immediately responded back to me, asked what the problem was and felt he knew how to handle it and dispatched someone to our home the same day and had it fixed. All of this in about a 6 hour time frame. I highly recommend him and his company as Max was the attending technician who was also terrific. He couldn’t have been more professional. We would call them again and hope we of course do not have to for a long time, yet they are our repair people going forward."
— Robert Mintz
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"Can’t say enough good things about this company!"
"Jaime fixed my AGA stove when two others couldn’t. He was diligent & tenacious getting the info he needed & got it fixed. It was a saga after two other companies failed and abandoned us. I will only call Factory Appliance when I need repair. Absolutely all true! Yea Jaime!👏🏻👏🏻👏🏻👏🏻"
— Sherri McGinty
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"We are very happy!"
"The guys did an excellent job of diagnosing our ice maker problem. Just in case it could not be fixed, they brought a new replacement. Our machine took its last breath while the guys were here and they simply took out the old and installed the new. We are very happy."
— Carole Horton
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"I’ve been using this company for over 15 years and have had no issues."
"They are straight to the point and will advise you when you’re wasting your money... seems fair if you ask me! Scheduling most times has been pretty quick, I guess it just depends on where in Houston you are. I like how this is a family owned company. I’d rather support small businesses than be jerked around by the larger ones. All the technicians who have come to my home, have been extremely knowledgeable and courteous. I will never trust anyone else for any of my appliances."
— A S
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"Friendly, Knowledgeable, and thoroughly Professional!"
"My gas oven quit working and my son-in-law recommended Factory Appliance Service, a family owned company. I contacted Jaime Sanchez, the owner, this morning. After hearing the issues he scheduled a same-day appointment. Jaime is friendly, knowledgeable, and thoroughly professional. My oven is working perfectly and his company is now in my contacts list!"
— Jackie Nowlin
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"Very resourceful!."
"Jaime was able to fit us in his schedule to stop the leak from our refrigerator and come back when the replacement part came in. He was resourceful in finding the part quickly.
— Elisa Garber
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"Factory Appliance Service provide good value."
"Repaired Wolf MW24 microwave (the newer 2007 model) waveguide cover. The replacement mica part SHAPCOVPB172MRP0 fit exactly as the original cover part. Order delivered on time and as described. Factory Appliance Service provide good value."
— Ta Ma
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"Great Effort!"
"I just wanted to thank you again for your help in getting a technician and the part out to get our washer working again. That was a huge help for our family this week and I greatly appreciate the effort to make that happen. Good to talk to you again have a great evening."
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"Great customers services!"
"I would highly recommend Factory Appliance for your appliance service needs. I called to schedule an appointment and received the appointment for the same day. The time window I was provided for my appointment the technician arrived within that window very impressive."
— Robbie Hilliard
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"Solved our Issues in every instance"
"Jaime and his team have worked on our appliances for several years now and have solved our issues in every instance in a very timely and satisfactory manner. Most recently our Thermador oven light was not working properly and Jaime tried several different things and finally got it working again. I am thrilled!"
— Molly V
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"Courteous and Professional!"
— Suk Larsen
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"Professionally installed my Hoshizaki fridge and ice maker for the price agreed. Worked with me on scheduling when plumbing delays occurred."
— Doug T
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"Courteous and Professional!"
"Technician was friendly and knowledgeable about our Thermador refrigerator. He found the part that was causing our compressor to not work and replaced that. A small deal for him but a big deal for us not having to look for a whole new and expensive unit. Thank you!"
— Thaddeus Leopoulos
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"They were able to fix the machine right away."
"They came out same day to check out a Hoshisaki ice maker that wasn't making any ice. They were able to fix the machine right away at a great price and even threw in a free cleaning."
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"Very nice people to work with."
"They came out to fix my ice machine. Ordered the part and was making ice again with in the week. Very nice people to work with."
— Mike Stevens
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"Resolved my issue fairly quickly."
"My Bosch dishwasher had a power problem, so I called Bosch customer service and they gave me the names of four companies in Houston that could do warranty service work. I set up my appointment with Factory Appliance Service, the technician called the morning of the appointment and arrived when he said he would. My technician, Joe, was clearly familiar with the Bosch products and was able to resolve my issue fairly quickly. I would use them again."
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"Knowledgeable, Professional, and Honest"
"Isaac was absolutely fantastic, he is knowledgeable, professional, and honest with his assessments.
I highly recommend Isaac for all your appliance needs."
— Ashraf Divecha
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"They are always honest and fair."
"I have used Factory Appliance for over 15 years. They are always honest and fair. The technicians always take care when they enter my home and are neat and tidy. They stand behind the job and never makes excuses. Specifically I want to thank Issac for coming out after hours to save my floors when I had a leak on my ice machine. Very grateful."
— S T Stef
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"Efficient, Kind and Very Professional"
"Very happy with the ice machine cleaning service provided by Isaac. He is efficient, kind and very professional."
— Katina Mathews
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"The Best!."
"I use Factory Appliance regularly. In fact, I love that they will call to remind me when it’s time to clean the ice machines. Isaac is our regular technician. He’s the best!"
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"Great service!!!!"
"Fast and efficient and affordable. I will definitely be calling Factory Appliance if I have any issues with my appliances.."
— SkREWYkillA
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"Great professional technicians"
— Oscar Robles
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"Highly recommended company!"
"My Viking microwave stopped working. I called Factory Appliance Service LLC and Joseph was sent as the technician to diagnose the problem. Joseph found the problem, ordered the part and came back out to replace defective part. He was very professional and took great care with my counters, cabinets and the microwave. I would highly recommend this company for appliance service issues you may have."
— Sara Barrios
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"The best appliance repair and service company ever!"
" We bought a house that was not touched in years. Jaime and team were able to take the appliances back to new! Trustworthy, honest, and will not stear you wrong! No pressure on sales and tries to save you money where possible! 100% recommend and you will not regret your decision!!"
— Josh Julian
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"Thank God for Factory Appliance Service!"
"I have a 25 year old Sub Zero refrigerator and I thought it's life was over. Of course anyone knows that doing this pandemic there's a year wait for a high-end refrigerator.
Thank God for Factory Appliance Service and the owner Jamie.
He's made about 4 repairs over the past 2 years and the fridge is still working."
— Allison S.
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"These guys are fantastic!"
"OUTSTANDING!!!! Would give 10 stars if I could. Under-counter icemaker was dead for a year. Three other techs told me it was time for a new one. Jaime diagnosed the problem and returned next day with a part. Unit now fully functional. He called & texted me with updates on arrival times throughout the process, explained everything about how the icemaker works and was exactly correct on diagnosis and repair. I cannot recommend Jaime and his company enough. These guys are fantastic!"
— Robby W.
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"He is so experienced, knowledgeable, efficient and courteous!"
"I, too, would rate Jaime Sanchez from Factory Appliance Service 10+ stars! He is so experienced, knowledgeable, efficient and courteous. And he does a great job explaining what needs to be repaired, does a thorough repair job, and I thought his pricing was fair and reasonable. I have tried home warranty insurance plans for a couple of years, and I have hired contractors for home repairs for over 20 years. Mr Sanchez is one of the best. He was highly recommended to me by a good neighbor, and I did not hesitate to refer him to one of my other neighbors who had a leak in their ice maker. He will now be my go-to person for my appliance repairs."
— Di F.
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"Very Professional, Knowledgeable, and Friendly!"
"I usually never write reviews, but I thought this company deserves one. My refrigerator was making weird sounds. They came out and helped me and were very professional, knowledgeable, and friendly and explained everything clearly."
— Mimi S.
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"Responsive, Friendly, Knowledgeable and Fast!"
"I can't speak highly enough of their service. They are responsive, friendly, and helpful on the phone. Paul, the technician, called and came when he said he would. He was helpful and explained everything he was doing. He is knowledgeable, fast, and thorough. He is honest, never trying to suggest an unnecessary or expensive repair. He quickly fixed my appliance, gave me maintenance tips for the future, cleaned up the work area (even swept out the dust behind the appliance while he had it pulled out), and it all cost less than I thought it would!"
— Maggie S.
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"Job was done and appliance is working properly!"
"It took two trips for the service man to complete the job. On the first appointment he found that he did not have the parts. This was inconvenient for me to have to take more time from work to meet him again. However, I chose to work with Factory Appliance Service because they could schedule the work several days sooner than the other service company I called. For the first appointment I was able to get service within 48 hours of the call. The competition could not come for four days. On the second call, service was scheduled for the day after the parts arrived. Also, the parts did arrive about a week sooner than promised. To schedule the time to meet at the house, he called on the morning of the appointment and gave a two-hour window when he would arrive. He arrived both times within the time period he promised. The service was completed within one hour of arrival. The job was done satisfactorily, and the appliance is working properly."
— Steven V.
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"Extremely Knowledgeable!"
"Their telephone service people were extremely helpful in setting up an immediate house call. The service person arrived on time, as per our telephone booking. He was extremely knowledgeable about the problem that we encountered, and was able to fix the machine promptly. He made sure that no mess was left behind in the kitchen."
— Dave J.
Call Today to Schedule Your Service!
At Factory Appliance Service, we understand how important your appliances are to daily life. That’s why we offer fast and efficient repair services to get you back on track as quickly as possible. Whether it’s a refrigerator not cooling, a washer not draining, or a stove that won’t heat, we’re here to help.
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